Consumer rights in India are governed by the Consumer Protection Act, 2019, which empowers buyers against unfair trade practices, defective goods, and service deficiencies. The law ensures transparency, fair treatment, and provides structured frameworks for grievance resolution.The 6 Basic Consumer RightsThe Act guarantees every consumer the following six fundamental rights:Right to Safety: Protection against goods or services that are hazardous to life and property.Right to be Informed: The right to know the quality, quantity, potency, purity, standard, and price of goods.Right to Choose: Access to a variety of goods and services at competitive prices wherever possible.Right to be Heard: Assurance that consumer interests and complaints will receive due consideration at appropriate forums.Right to Seek Redressal: The right to seek fair legal and financial remedies against unfair trade practices or exploitation.Right to Consumer Education: Access to the knowledge and skills required to be an informed consumer.Where to File a ComplaintIf your rights are violated, you can file a case through the following avenues:National Consumer Helpline (NCH): Register a complaint by calling the toll-free numbers 1915 or 1800-11-4000, or by lodging it directly on the National Consumer Helpline Portal.Consumer Commissions: For formal disputes, complaints can be filed in dedicated district, state, or national commissions depending on the claim value.District Commission: For claims up to ₹50 Lakh.State Commission: For claims between ₹50 Lakh and ₹2 Crore.National Commission (NCDRC): For claims exceeding ₹2 Crore.If you are currently facing an issue with a specific product, service, or e-commerce platform, I can help you tailor the next steps. Tell me:What type of product or service is involved?What is the specific issue (defective product, hidden charges, delayed delivery, etc.)?5 sitesConsumer Rights – DCA2 Jun 2026 — Consumer Rights. | DCA. RTI. More. Consumer Protection Unit. Consumer Rights. Consumer Rights. Consumer Rights. Right to Safety. M…Department of Consumer AffairsConsumer Rights Guaranteed Under the ActWhat are the rights guaranteed under the Consumer Protection Act? The Act ensures protection, transparency, choice, fair treatment…National Consumer HelplineNCH – About National Consumer Helpline3. How one registers his / her Grievance? Any aggrieved consumer can register his / her grievance by either calling the toll free …National Consumer Helpline